Frequently Asked Questions

How much does it cost?

Each manuscript is different and depending on the level of copy editing or proofreading you want done the hourly rate could vary. We suggest contacting us for a quote. We never charge more than we quote, and if we spend less time than we quoted that will be reflected on the final invoice. However, since we pride ourselves on the quality of our work, our quotes do not fall into the 'budget' category.

How do I pay?

We offer a number of different payment methods - Visa or Mastercard, bank transfer, or one of our Chinese payment methods: Alipay, WeChat pay, JD Pay, or a Chinese bank transfer.

Will I get a receipt?

Yes. A tax invoice/receipt will be emailed to you on payment, which can be used to claim reimbursements from your university or educational institution. If your organisation requires specific documentation for expense claims, just let us know and we’ll oblige if we can.

When can I contact you?

WordbyWord isn't a 24/7 operation, but we do work a great deal! It's not uncommon to find someone answering emails and providing estimates late at night, in the wee hours of the morning, or on weekends. Once we've begun to work with you, you'll also have access to our mobile phone numbers so you can contact your proofreader directly at any time of the day or night – especially if you're up against a deadline.

Will you write sections of my paper for me?

No. The ideas, concepts, contributions, and innovations in your work must be yours.

What if I have questions about your changes?

We’re happy to answer a few questions and do a second review of small sections of your paper at no charge (up to about 30 mins). However, lengthier discussions, or a second review of your paper, may attract additional charges. Do note that our proofreaders are not bilingual, so these discussions must take place in English.

What file formats do you accept?

WordbyWord prefers text documents like MSWord, .txt and .rtf. We can accept work in PDF format but your manuscript will be converted to MS Word for proofreading. If you are concerned about conversion errors, it's best to do the conversion yourself and submit the converted file. Documents are proofread using “Track Changes” in MSWord, so you’ll receive an MSWord document in return with our comments and corrections marked for your review. You can then accept or reject each change individually, or all changes wholesale. We recommend you review and accept or reject each individual change, to ensure the integrity of your paper is maintained and because it’s a great way to improve your English! We may also add comments or questions in the margins to help clarify or strengthen your work.

What about confidentiality?

WordbyWord takes confidentiality very seriously. We understand your research is your intellectual property and all submissions will be treated as strictly confidential. We guarantee that we will not discuss, divulge, or distribute any part of your work at any time.  For more information about how seriously we treat your privacy, please visit our clients page.

What if I'm not happy with the work?

Send us an email and tell us. (We're happy to talk to you, but recognise that this can sometimes be uncomfortable.) In most cases we'll already be aware that the job was difficult or problematic and you might be unhappy, so we'll waive the charges and wish you every success in your future endeavours. If, however, you were satisfied with the first 1000 words, the problems you have are minor, and you don't give us a chance to do everything in our power to fix them to your satisfaction, we may suspect some other motivations are at play and leave destiny to take care of your future fortunes. It's important to note that we work very hard to ensure your happiness and rarely find ourselves with unsatisfied clients.